Casey Dalsass

• Pittsburgh, PA 15239
• |
• 724-***-****
• |
• casey@dalsass.me
• |
• www.linkedin.com/in/casey-dalsass

Degree educated Cloud Engineer with over 5 years experience in delivering innovative IT solutions, enabling businesses to perform at their peak, and supporting the implementation of sustainable technology strategies. Recognized for success in using AGILE/Scrum methodology to lead IT transformation projects, including systems migrations and implementations, utilizing cloud engineering (AWS). Adept at developing businesspartner style of working with key stakeholders, including non-technical teams, creating trust-based relationships. Demonstrates a passion for researching new technologies, ensuring processes are commercially viable, and that IT systems remain future-focused.

Areas of expertise include:

• Skills: HTML & CSS, Python, JavaScript, Terraform, Linux, Bash, Microsoft Windows Server 2007, 2010, 2013, and 2016, Kaseya RMM, Red Hat, CentOS
• Certifications: AWS Solutions Architect Associate, AWS Certified Cloud Practitioner, Cisco Certified Network Associate (CCNA), AWS Developer Associate (In Progress)

• Junior Systems Engineer: InTech Solutions, Greensburg, PA: July 2019 – March 2020

• IT support company servicing SME clients across Pittsburgh, including the manufacturing sector.

• Managed the delivery of projects to a range of SME clients including new client onboarding, systems upgrades, installations, and tech support.
• Reported to Senior Network Engineer/CEO. Mentored a team of 3 staff including Technicians and an Intern.
• Led delivery of IT transformation projects, using a SCRUM board, developing solutions to fulfil client requirements whilst managing budgetary constraints.
• Managed all stakeholder communications, including monthly updates and resolved client issues.
• Monitored and maintained client backup data using AWS S3 Glacier and NAS Devices. Led transfer of new client data from previous provider S3 Bucket to new Bucket.
• Configuration and Design of full client networks based on Cisco models and supported, configured, and installed virtual environments based on Microsoft Hyper-V.

• Key Contributions:

• Led new client on-board AWS Cloud Migration, including transfer of S3 data and backups, migration of EC2 images, and creation of a cutover plan.
• Streamlined desktop deployment, increased delivery speed of desktops by 300%, automated 95% of the process, resulting in guaranteed build consistency.
• Led in-house security audit, and implemented multi-factor authentication on internal computers, laptops, and servers, resulting in improved data security.

• Solutions Architect: United Medical Products, Murrysville, PA: April 2018 – June 2019

• Medical device sales and distribution company.

• Delivered IT support and troubleshooting to 50+ healthcare organizations who had purchased medical devices and managing a program of installation, repairs and systems upgrades.
• Reported to President and played a key role as part of the Sales team.
• Installed robust medical-grade networks, connections and cabling, including punch panel and switch terminations.
• Resolved system failures and streamlined processes to reduce bottlenecks, ensuring long-term efficiency of networks. Led program of improvement through evaluation of network performance.
• Supported and monitored multiple large-scale enterprise networks based on Cisco Three Tier Architecture.
• Tested/configured software, and maintained/repaired hardware and peripheral devices.

• Key Contributions:

• Led installation teams with staff from across the group, including 3rd party Installation Engineers. Managed project tracking/projection and project planning to ensure timely and efficient project delivery.
• Developed high functioning robust installation designs, and practical networks, for critical medical devices
• Instigated development of backup and disaster recovery programs, resulting in a 95%+ uptime.

• Associate IT System Analyst: Allegheny Health Network, Pittsburgh, PA: March 2017 – April 2018

• Healthcare network including 14 hospitals and 200+ specialty-care practices.

• As part of a team of 200+ IT staff responsible for the build, upgrade, maintenance and installation of EMR system across the hospital network. Reported to IT Manager.
• Delivered tech support resolving a variety of systems issues and delivered training to systems users.
• Created project documentation and deliverables for a full SDLC
• Assisted planning for the organization's new EPIC Printing hardware implementation.

• Key Contributions:

• Delivered 3rd party software solution integration with Electronic Medical Record system.
• Participated in 3 major hospital go-live, full-system upgrades, and integrated testing events.

• Telecommunications and Networking Intern: Mine Safety Appliances, Cranberry, PA: May 2016 – August 2016

• Bachelor’s Degree of Science, Information Science, December 2016

• The University of Pittsburgh. Deans List Spring 2015/Fall 2015/Fall 2016